Reframing Equity: A Multi-Perspective Analysis of Telehealth Screening Tools Through the Lens of Patients and Clinicians

Telehealth and Medicine Today November 3, 2023
Matthew Sakumoto, MD, Sarah Krug, MS

Background: Telehealth usage increased dramatically during the COVID-19 pandemic, but equitable access remains a concern. Patients lacking technology access, skills, and digital literacy may not benefit fully. Validated telehealth literacy screening instruments are lacking. This study evaluated existing tools from patient and clinician perspectives.

Methods: Five telehealth literacy screening tools were identified through a literature review: 1) Digital Literacy Self-Assessment Tool (DLSA), 2) Electronic Health Literacy Scale (eHEALS), 3) Digital Health Literacy Scale (DHCLS), 4) Telehealth Literacy Screening Tool (TLST), and 5) University of Alabama-Birmingham Technology Comfort Survey (TCS). Patients (n=44) and clinicians (n=24) completed an online survey rating each tool across domains...

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