Becker's Healthcare October 30, 2024
Tejal Gandhi, MD, Chief Safety and Transformation Officer at Press Ganey

Safety is a public health issue that affects not only the well-being of our patients, but also the integrity of our entire industry. Over the years, we’ve made incredible strides in improving safety standards. Yet challenges remain. And, as we broaden our understanding of what constitutes “harm,” we begin to realize that emotional damage to patients can be just as impactful as the physical.

Despite my education and medical training, I know how helpless it can feel when you’re handed a life-altering diagnosis or comforting a loved one in pain. And it’s through the lens of these experiences that I urge our industry to accelerate progress in safety, as we relentlessly pursue zero harm.

Beyond the MD label,...

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