HealthIT Answers December 29, 2025

According to a recent Sage Growth Partners C-Suite survey of more than 100 hospital and health system C-suite leaders, a defining shift for the first time, executives rank patient experience as their top strategic initiative for the next two years. They’re doubling down on virtual care and digital health to improve key patient experience metrics like access, safety, and satisfaction, but most are still struggling to realize meaningful ROI from their investments. Will there be meaningful ROI for their investments in 2026 and how will that happen?

We asked our experts what progress they think we will see in 2026. Here is what they had to say. And check out all our prediction posts looking to 2026.

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Topics: Patient / Consumer, Provider, Survey / Study, Trends
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