McKinsey June 26, 2020
The need for speed has never been greater. Here are nine ways companies can get faster.
When the coronavirus pandemic erupted, companies had to change. Many business-as-usual approaches to serving customers, working with suppliers, and collaborating with colleagues—or just getting anything done—would have failed. They had to increase the speed of decision making, while improving productivity, using technology and data in new ways, and accelerating the scope and scale of innovation. And it worked. Organizations in a wide range of sectors and geographies have accomplished difficult tasks and achieved positive results in record time:
Redeploying talent. A global telco redeployed 1,000 store employees to inside sales and retrained them in three weeks.
Launching new business models. A US-based retailer...
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