HealthIT Answers July 16, 2025
In the digital age of healthcare, data is abundant, but structure is not. Payer organizations are inundated with clinical notes, scanned forms, faxes, and handwritten appeals. These “unstructured” data types – which lack uniformity – slow operations, obscure insights, and increase administrative burden. Each type impacts payers in a variety of ways; none of them good. They create provider and member abrasion, leading to suboptimal experiences across the board with internal and external stakeholders.
But solving these challenges takes more than just great technology. It requires the right combination of intelligent automation and human expertise, working together to streamline intake, unlock insights, and ensure context isn’t lost along the way. With technologies like AI NLP (natural language processing) and ICP...
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