PYMNTS.com October 8, 2024

Enterprise application software firm SAP has added new capabilities to its AI copilot Joule.

The new offerings, announced Tuesday (Oct. 8) at the company’s annual SAP TechEd conference, include collaborative artificial intelligence (AI) agents “imbued with custom skills to complete complex cross-disciplinary tasks.”

“On the eve of its first birthday, Joule marks a watershed in how business gets done,” SAP said in a press release. “SAP introduces collaborative AI agents to a copilot that truly speaks the language of business, expands Joule’s capabilities to support 80% of SAP’s most-used business tasks and embeds Joule more deeply within the company’s portfolio.”

At the conference, the company showcases two applications for the AI agents. One is a dispute management tool that uses...

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