EHR Intelligence October 22, 2020
Patient-initiated messages made up the majority of physician EHR inbox messages.
Primary care physicians (PCPs) spend roughly an hour on EHR inbox management per day, and the majority of this time is spent outside of scheduled work hours, according to a study published in JAMA Network Open.
Patient portal messages and results consume the highest proportion of PCP EHR inbox time.
Managing an EHR inbox has become a regular part of clinician workflow, often resulting in clinician burden.
The inbox receives patient portal messages and messages from other clinicians, the pharmacy, laboratory, and other medical departments. Most clinicians should reply to messages within two business days, according to study authors.
While numerous studies show how EHR inbox management correlates to...
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