HealthLeaders Media September 22, 2015
A few pioneering healthcare providers have figured that because customer relationship management apps are so good at the people-oriented workflow details necessary for care coordination, the effort to customize CRM for healthcare is worth it.
The more I look into the status of meaningful use—it’s a source of distress—the more I find beleaguered care coordinators using notebooks, Excel spreadsheets, and sticky notes to keep track of risk-stratified populations.
The reasons why they are not using EHRs to do this are varied, but fall into two general categories:
- Too many EHRs either require care coordinators to adopt unfamiliar workflows.
- EHRs require too much time, effort, training and retraining to provide workflows which are sufficiently tailored to the provider’s way of...
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