HealthLeaders Media September 22, 2015
Scott Mace

A few pioneering healthcare providers have figured that because customer relationship management apps are so good at the people-oriented workflow details necessary for care coordination, the effort to customize CRM for healthcare is worth it.

The more I look into the status of meaningful use—it’s a source of distress—the more I find beleaguered care coordinators using notebooks, Excel spreadsheets, and sticky notes to keep track of risk-stratified populations.

The reasons why they are not using EHRs to do this are varied, but fall into two general categories:

  1. Too many EHRs either require care coordinators to adopt unfamiliar workflows.
  2. EHRs require too much time, effort, training and retraining to provide workflows which are sufficiently tailored to the provider’s way of...

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Topics: Apps, CMS, EMR / EHR, Health IT, Health System / Hospital, HIE (Interoperability), HIM (Health Inf Mgmt), HITECH, Medicare, Patient / Consumer, Payer, Physician, Population Health Mgmt, Primary care, Provider
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