Q&A with Travis Dalton, President & CEO, Claritev

RamaOnHealthcare June 25, 2025

Our guiding principles—Clarity, Alignment, and Focus—shape how we deliver value to the healthcare ecosystem.

Travis Dalton, President & CEO, Claritev

Rama On Healthcare (ROH): Thanks for taking the time to sit down with us, Travis. MultiPlan, a healthcare technology, data and insights company that uses tech-enabled solutions to improve affordability, transparency and quality of healthcare, recently announced its new company name, Claritev.

What led to this decision and what does this mean for the company?

Travis Dalton (TD): Thanks for having me. MultiPlan was a company with a rich 40+ year history serving primarily the Payor market with a broad range of out-of-network solutions. I joined as CEO over a year ago and as I assessed our products and solutions, met with our great clients and talented team of associates, it was clear to me that we had untapped potential and opportunity to do more. The rebrand was an inflection point, marking a pivotal moment in our strategic transformation as a technology and data analytics company impacting affordability, transparency, and quality across the healthcare continuum. The name Claritev represents the full scope and breadth of the company and reflects our increased focus on providing innovation, cutting-edge technology and data insights to our clients. We didn’t just change our name; we’re transforming the company with talent, investment, partnerships and technology/data infrastructure.

A rebrand allows us to better position our company and represent the broad range of stakeholders we serve across the healthcare ecosystem, as well as the diverse set of products that we offer today. We’re proud of the MultiPlan heritage and will continue to use it as a sub-brand for our network, which is well recognized and branded today. Our guiding principles — “Clarity-Alignment-Focus” are embodied in our new name and logo, which reflect our ambition to open the aperture on transparency, mutual interest in healthcare, and optimal health plan performance.

ROH: Can you tell us more about Claritev’s role in the healthcare industry?

TD: Claritev plays a unique role in the U.S. healthcare ecosystem. In 2025, medical cost growth will rise to its highest level in 13 years – as much as 8%. They’re projected to increase an additional 5-7% in 2026, Medical cost trend: Behind the numbers: PwC. This impacts all of us.

Here’s where Claritev comes in – we work across the healthcare value chain to provide access to care with our networks, deliver transparent insights to pricing and risk, and bring tools that can help providers and employers increase revenue, reduce waste, and better plan costs. Our goal is to make healthcare more affordable for all.

We believe there’s a mutual interest across payors, providers and employers, and that’s in transparency. Providers want to provide access to care, serve patients, generate quality outcomes, and receive fair payment; payors want to manage risk, provide access to networks, serve employers, and achieve fair pricing; and employers want to manage and lower costs while increasing benefits for their employees. At the intersection of that mutual interest are insights from data and full transparency. Better information will yield better decisions, reduced costs, and efficient markets.

What sets us apart in the industry is that we help all these stakeholders. Our suite of innovative data-driven solutions supports decision-making and reimbursements that ultimately help make healthcare more affordable for plans and patients, reduce provider healthcare costs and balance bills for out-of-network services, provide patients with access to the care they need, and bring efficiencies to all parties.

ROH: How is Claritev leveraging technology and collaboration to drive meaningful change and address pain points in the U.S. healthcare system?

TD: Claritev recognizes the significant opportunities for industry collaboration, particularly in utilizing technology and data to deliver value to patients by enhancing transparency, improving healthcare quality and delivery, and reducing costs. A key component to our service and product delivery model is listening and collaborating with clients and other technology partners. No one can grow or innovate in a vacuum. We believe there’s a huge need for what we offer, and we want to deliver our insights and expertise more efficiently and effectively.

This year, we’ve made significant investments in our technology infrastructure to modernize how we develop and deliver our products and services. Our new partnership with Oracle and the recent hiring of a new Chief AI Officer, Fernando Schwartz, will accelerate our AI strategy and enable us to deliver new products to market faster, at scale, and for less cost.

We also recently launched an agreement with Lantern – a Specialty Care Platform that helps employers reduce costs and improve health outcomes for surgery, cancer, and infusions care. This collaboration transforms innovative insights into actionable tools that improve patient care and deliver more specialty care cost savings.

In late 2024, we announced a strategic partnership with the National Rural Health Association. This partnership will help empower rural healthcare providers with innovative technology and actionable insights to improve the quality of healthcare and access in underserved areas.

There’s more we want to do and will be doing. We believe industry collaboration will further bring essential cost savings to the industry by reducing administrative burden while improving patient outcomes.

ROH: What emerging technological trends do you think will have significant impact on health outcomes in the next few years?

TD: AI is undeniably a transformational force that will change how we work across all industries. Generative AI and agentic AI can give humanity the ability to scale intelligence like we’ve never seen before in the next few years. The impact of this enhanced intelligence on the healthcare industry is closer than we think. Soon, we can expect to see AI deliver autonomous coding, automated prior‐authorization, and document-processing tools that will reduce claims denials and accelerate reimbursements. These efficiencies create a trusted data foundation that will soon support more patient-facing advances, like AI that streamlines clinical documentation and surface decision support.

It’s not enough to be on the leading edge, though. We’re committed to ensuring we use AI in a way that’s safe, secure, ethical and transparent. We’ve established a Responsible Data Committee to evaluate risks as it relates to our use of AI while sharing key considerations to help our clients evaluate AI solutions. We’re also members of CHAI – the Coalition for Health AI, which is committed to advancing the responsible development, deployment and oversight of AI in healthcare in a collaborative way, including industry, government, academia, and patient communities.

ROH: Where is Claritev innovating?

TD: Peter Drucker wrote the book on innovation in the 80s. He said it then, and it will always be true: “Innovate or die.” We’ll continuously look for ways to push the limits of what’s possible to help improve patient health outcomes, reduce healthcare costs, while ensuring data security.

We’re currently focused on finding creative ways to combine machine learning and AI with human intelligence to drive down costs. Our award-winning BenInsights® product uses advanced data analytics to more accurately predict a health plan’s risks and provide insights to mitigate these risks more accurately.

We’ve made significant progress and are being recognized in the industry for how we’re innovating to create data-driven products and solutions – such as PlanOptix® and BenInsights® – that help to improve price transparency, lower healthcare costs, increase accessibility, and deliver more effective and customized healthcare cost management programs.

Our product, Ceres®, is a game-changer in the supplemental benefits space. It was recently named “Data Solution of the Year for Insurance” in the 2025 Data Breakthrough Awards’ Industry Applications Category. We’re redefining what’s possible in supplemental insurance by empowering supplemental carriers and benefits brokers to deliver unbiased, customized benefit recommendations to clients.

We’ve also partnered with other industry players to accelerate innovation, such as Oracle Cloud Infrastructure to provide us with a more flexible infrastructure to evolve with market demands.

ROH: How is Claritev preparing in the coming two to five years as the healthcare industry is ripe for transformation?

TD: We’ve embarked on a multi-year transformation initiative designed to modernize operations, deliver meaningful cost efficiencies, position the company for growth, and achieve our vision. We’ve already made several big moves this year. I mentioned earlier, we’ve made significant investments in our technology infrastructure and signed new partnerships. We launched a new product, CompleteVueTM, which provides transparency analytics for providers.

Our growth strategy has also evolved to bring our products and services to more healthcare stakeholders who need them and to serve new markets, such as the government sector.

I also must note that healthcare is global, and similar challenges exist in other parts of the world. We believe that our solutions serve a global mission to impact healthcare economics in a positive way and there are parts of the world that are underserved in terms of these types of technology solutions. We recently announced our international business unit and partnership with Burjeel Holdings, which operates across the Middle East and North Africa. Much of the world uses similar U.S.-based coding standards and our tools are designed to improve efficiency and optimize revenue cycle in key markets around the globe. We have a world-class partner in Burjeel to test and build these capabilities to help drive material value in a new region. We’ll be looking for ways to open the aperture in other markets as well.

We will continue to innovate and develop products and solutions that meet evolving regulations and legislation, but that also provide value for our clients – all of which contribute to lowering the cost of healthcare across the continuum.

These are all examples that demonstrate our evolution as a company, and we can and will do more.

About Travis Dalton

With over 20 years of leadership experience focused on enabling better outcomes for patients and providers while reducing the overall cost of healthcare, Travis currently serves as President & Chief Executive Officer of Claritev where he oversees the execution of the Company’s mission and growth strategy. Prior to joining Claritev, Travis held the role of General Manager & Executive Vice President of Oracle Health where he had global responsibility for growth, delivery, support and health client accounts in 32 countries. Travis also served in numerous leadership roles at Cerner during his tenure with the Company including President and Chief Client & Services officer where he worked closely with commercial and global clients and in the government sector, the Department of Defense and Veterans Administration. Travis earned a Master’s Degree in Public Administration from The Ohio State University.