Drug Topics July 28, 2025
Kristen Jones, PharmD, discusses leadership strategies in pharmacy management that prioritize emotional intelligence and communication for enhanced team performance and patient care.
In the rapidly evolving landscape of pharmacy management, leadership strategies are increasingly focusing on emotional intelligence and team communication. Kristen Jones, PharmD, AVP of professional liability strategic operations at the Pharmacists Mutual Insurance Company, is challenging traditional workplace approaches by emphasizing the critical role of transparent communication and continuous learning in creating high-performing pharmacy teams.
Jones’s insights come at a time when pharmacies are facing unprecedented challenges, from staffing shortages to complex medication regimens. Her approach goes beyond standard operational metrics, arguing that building a culture of open dialogue and professional development can significantly improve patient safety, employee...
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