HealthTech March 26, 2024
The Arizona-based health system leveraged a familiar consumer device to connect patients and their families with much-needed support.
HEALTHTECH: What are the main drivers that push Phoenix Children’s to stay innovative with telemedicine? How are you measuring success and addressing challenges?
HIGGINSON: We learned that some disciplines really do thrive on telehealth, whereas others don’t. We integrated Zoom as our telehealth platform, which we picked primarily because our families were so used to that name.
I have heard some amazing stories from our patient family advisory councils. People who used to come to the hospital three times a week from three hours away could now use telehealth to reduce the number of times they had to appear in person. In...
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