HealthIT Answers June 10, 2024
Industry Expert

By Suzie Sfarra, Senior Vice President of Product, CipherHealth

The last time you went to a grocery store, did a cashier ring you up, or did you do it yourself? When you need to move money around, do you go to a bank teller or pull up your mobile app and do it on your phone?

And when’s the last time you booked a flight through a travel agency?

Self-service has become a hallmark of the consumer experience. Serving the twin goals of improving customer experience through convenience and reducing manual labor through automation, it’s been a central element of many digital transformations.

In the healthcare realm, we sometimes lag behind our counterparts in other industries when it comes to...

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