Patient Engagement November 1, 2023
Sara Heath

Public health communication, plus a better look at how the 988 mental health line misses patient needs, will be key to increasing access.

The 988 helpline’s effectiveness is seriously stymied by limited public awareness of the service, prompting researchers to call for better public health communication and messaging about the number.

In a pair of studies recently published in JAMA Network Open, researchers from New York University found that public health leadership still needs to work to get the word out about the 988 mental health helpline.

Launched in July 2022, 988 was launched as something akin to 911 for mental health emergencies. The number was put in place as a new access point for the National Suicide and Crisis...

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