Chief Healthcare Executive July 5, 2021
Consumer sentiments show the demand for contactless experiences that are also digital and convenient has been on the rise for years, and 2020 might be the year where the importance of this rising demand was fully realized.
According to the Trends in Healthcare Payments Eleventh Annual Report, there is a troubling disconnect between consumer expectations and payment realities in healthcare. In this year’s report, a large portion of providers are once again missing the correlation between the patient healthcare payments experience and overall patient loyalty and satisfaction. Legacy processes that depend on staff intervention and paper statements continue to dominate the industry. This persistent oversight puts patient loyalty and satisfaction at risk for provider organizations.
Providers who already faced payment...
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