Healthcare IT News March 3, 2025
That’s the message Patty Hayward, general manager of healthcare and life sciences at Talkdesk, will delve into at HIMSS25. She also will be speaking on making contact centers value drivers, not cost centers.
Patty Hayward is focusing on at least three technologies at HIMSS25: cloud-first strategies that break free from on-premises limitations, agentic AI that automates complex workflows without dedicated coders, and AI-driven contact centers that transform patient engagement and operations.
Hayward is general manager of healthcare and life sciences at Talkdesk. The company, in Booth 5054 at HIMSS25, is a vendor of a cloud-native, agentic AI-powered patient experience platform for patient...
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