GeekWire June 10, 2024
The ability to call your doctor’s office and speak to a live human appears to be a thing of the past as patients turn to digital communications. Yet options there are often limited: leave a message that’s flagged for your provider for a later response, or call 911 for emergencies.
But what about gray areas where you need help soon, but don’t require an aid car and flashing lights?
Providence, a multi-state healthcare network based in Renton, Wash., has developed a generative AI tool to prioritize incoming messages and support the medical assistants who lead the responses.
Provaria reviews messages from patients to ensure those with more urgent needs, such as a mental health crisis, get immediate attention, instead of...
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