Health Affairs April 22, 2024
Twenty-one months after the nationwide launch of the 988 Suicide and Crisis Lifeline, implementation research efforts are beginning to provide understandings of how communities have integrated the new three-digit number into their existing crisis call systems. Call volume for 988 is steadily rising, with more than half a million nationwide contacts in January 2024 alone. Even so, public awareness of 988 remains low, and satisfaction among 988 callers is questionable. In one recent study among individuals with serious psychological distress who called 988, only about one-third reported that they were very likely to call the number again in the future. Public surveys also indicate concern about calling 988 for fear of law enforcement dispatch. This is not surprising, given that...
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