HealthLeaders Media April 14, 2020
Patrick McDermott, interim VP of revenue cycle for ProMedica, discusses how his revenue cycle team quickly worked to enable employees to work safely at home in response to COVID-19 and how to manage the workforce in this new environment.
When ProMedica activated its systemwide incident command center in response to the COVID-19 crisis, Patrick McDermott, interim vice president of revenue cycle, sprang into action with his own team, too.
“My team of directors and I wanted to set up an incident command center just for revenue cycle,” he tells HealthLeaders. “It’s necessary to … get all the right experts in the room, not necessarily by title or by role, but by expertise.”
While a hospital incident command center helps...
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