Priorities are shifting – patients want stronger connections with their care providers

Medical Economics October 4, 2024
Will O'Connor, MD

The relationship between patients and providers lays the foundation of each patient’s care experience.

The relationship between patients and providers lays the foundation of each patient’s care experience. According to a recent Edelman Trust Barometer Special Report, trust is a top determinant of positive health behaviors and outcomes. But what exactly does trust mean, and where does it stem from?

While expertise, professionalism, and reliability are fundamental to building trust, the more personal aspects of the patient-provider relationship are just as crucial. The 2024 National Consumer Survey on Access & Choice from Jarrard Inc. reveals two key shifts in patient priorities:

• Trust drives satisfaction and retention – The most significant factor in building trust is when the doctor listens...

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