Oliver Wyman November 14, 2024
H-E-B Wellness’ doctor-led approach and focus on the consumer experience is generating impressive results, and lessons for other employers and clinic models.
Imagine a healthcare organization achieving a +92 net promoter score. The industry average reportedly falls between +38 and +58. Or picture a scenario where 98% of patients say their issues were handled during a clinical encounter.
As remarkable as those numbers are, it may be more surprising to learn that they are being generated by a supermarket chain. H-E-B, a large grocery retailer based in Texas, launched H-E-B Wellness in 2022. The clinics have grown in size and offerings — primary care, mental health, X-ray, physician therapy. The clinics, which are located inside...
Today's Sponsors
Today's Sponsor