Gartner November 13, 2017
Summary
Digital technology, industry pressure and political uncertainty are forcing payer CIOs to expand their own purview and impact. CIOs must deliver the consumer engagement, analytic and care management technologies their organizations need to become digital health orchestrators.
Overview
Key Findings
- The rate of healthcare industry disruption will accelerate in 2018. U.S. healthcare payers will increasingly apply new products, enter new partnerships and release new products to transform from claims payers to more nimble, consumer-focused organizations focused on member health value.
- Unconventional competitors and new entrants are disrupting the payer industry. Product and service innovation is essential to maintaining membership and revenue levels as the payer industry undergoes transformation.
- Payer CIOs’ roles must evolve to meet industry challenges. CEOs’...
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