Predictions for Telehealth in 2021: We Can’t Wait for It!

Telehealth and Medicine Today January 28, 2021
Cardiology, MSc, FRCP, FNASC, Prof. Sergio Pillon, Matthew Sakumoto, MD, Ingrid Vasiliu-Feltes, MD, Liz Ashall-Payne, Mitch B. Parker, MBA, CISSP, Brendan Smith, Allison Viola, MBA, Rafael J. Grossmann, MD, FACS, Srikanth Velamakanni, Chris Roberts, Amar Gupta, MBA, PhD, John D. Halamka, MD

Lyle Berkowitz

Telehealth services peaked in 2020, with over 50% of all outpatient care being delivered virtually at one point due to coronavirus disease (COVID) restrictions, improved reimbursement and positive regulatory changes. While we may not touch that ceiling again for a long time, it has certainly created a new floor, with many estimating that at least 20–30% of all care will be delivered via telehealth in 2021 and beyond.

To understand more about what might differ in 2021 compared with 2020, we asked a diverse group of telehealth experts to share what they think will be different across people, process, and technology.

Some telehealth experts stressed the importance of nurses and other paramedical personnel using telehealth more aggressively in...

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