Senior Housing News January 14, 2025
Jack Silverstein

Meeting occupancy goals and keeping residents safe is priority number one for operators, but before any of that happens, you have to get them in the door.

“Move-ins are necessary, but they are not always celebrated by direct care team members, likely due to the amount of time and work involved in the process,” says Derek Harris, Managing Director of Wellness Integration at St. Charles, Missouri-based Arrow Senior Living Management. “Even beyond just medication and orders management, there are so many other steps that go into completing that move-in. We want new residents to feel welcome in our communities. We never want our teams to think, ‘This will take eight hours to get through all the steps of the move-in...

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