Behavioral Health Business August 2, 2024
Nonprofit health plan Point32Health has instituted a new care navigation program to meet unprecedented behavioral health demands.
As part of the program, Point32Health has created a new employee role specifically designed to connect members to behavioral health care. This allows the payer and its provider network to foster a “symbiotic relationship.”
“The missing piece that we’ve identified, that we’ve heard through feedback, is that because of the [clinician] shortage, it takes so much time for the average person, leaving voicemails and researching,” Bill Harlan, vice president of behavioral health at Point32Health, told Behavioral Health Business. “For some consumers, it might be their first time accessing behavioral health services, so there is a light education to help folks know what they’re...
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