KevinMD March 18, 2025
Recently at the clinic where I’ve practiced for more than 30 years, the entire team became temporarily paralyzed by an IT glitch as a result of an upgrade, affecting the six-state organization. We weren’t able to use our EHR system. With the waiting room full of patients, we knew we had to move forward in rooming patients and switching to paper documentation. Our core mission is to take care of patients, and we pivoted to the easiest and fastest way to keep them from waiting or, worse, leaving.
Unfortunately, not everyone that day had the same mindset. Several patients were fasting for lab work, so without access to orders in the EHR, I handwrote prescriptions for labs and sent them...
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