Healthcare IT News January 2, 2026
At Annapolis Internal Medicine, patient satisfaction ratings jumped, labor capacity more than doubled without adding staff, and hold times dropped from four minutes to under one minute, all because of the agentic AI technology.
Annapolis Internal Medicine is a Maryland-based independent primary care practice in a situation similar to that of most other practices: It handles hundreds of phone calls a day for various issues – including prescription refills, referrals, insurance verification and triaging appointments.
THE CHALLENGE
The primary care practice needs people to handle these incoming calls. But over time, finding people to reliably handle these calls has become increasingly expensive – and the quality of handling the calls has proved to be variable.
Add to this the fact...
Today's Sponsors
Today's Sponsor