Health Populi August 7, 2020
The use of health and wellness services delivered in retail pharmacies is growing, and health consumers’ satisfaction increases with use. That’s the headline for J.D. Power’s 2020 U.S. Pharmacy Study.
This is the 12th year of J.D. Power’s U.S. Pharmacy Study, this year based on a survey of 13,378 pharmacy customers who filled a prescription between June 2019 and February 2020.
The study assessed four retail prescription drug channels for consumers: brick and mortar chain drug stores, brick and mortar mass merchandisers, supermarket pharmacies, and mail order. The top ranked brands were:
- For brick and mortar chains, Good Neighbor Pharmacy (for the 4th year in a row), Health Mart, and Rite Aid
- For mass merchandise, Sam’s Club (for the...
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