News-Medical.Net November 1, 2024
Artificial intelligence (AI) may one day play a larger role in medicine than the online symptom checkers available today. But these “AI doctors” may need to get more personal than human doctors to increase patient satisfaction, according to a study led by researchers at Penn State. They found that the more social information an AI doctor recalls about patients, the higher the patients’ satisfaction, but only if they were offered privacy control.
The research team published their findings in the journal Communication Research.
“We tend to think of AI doctors as machines that are antiseptic and generic,” said S. Shyam Sundar, Evan Pugh University Professor and the James P. Jimirro Professor of Media Effects at Penn State.
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