HealthLeaders Media January 3, 2023
Revenue cycle leaders say helping patients navigate the billing process is essential in creating a positive patient financial experience.
KEY TAKEAWAYS
– The last touchpoint of the revenue cycle is the billing experience. If it’s not great, even the best clinical experience won’t matter to the patients.
– As much as revenue cycle leaders try to automate, the automation is only as good as the people who build, check, and audit it.
– Patient education about their bills is crucial for a successful financial experience. Yet it takes time, effort, and money to do it well.
How patients are billed plays a large role in the overall patient financial experience and satisfaction. Because of this, revenue cycle leaders said that...
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