Becker's Healthcare April 8, 2024
Patient portal messages and emails have become a problem contributing to long work hours for clinicians and unsatisfied patients.
“We’ve always had a sort of approach where patients’ messages were important, but there’s some things that aren’t best cared for with patient messaging,” said Chris DeFlitch, MD, vice president and CMIO of Hershey, Pa.-based Penn State Health on a recent episode of the “Becker’s Healthcare Podcast.” “So we put some limits on the number of characters patients can send at any given time, and put some processes and policy around the number of messages and how we can redirect them towards the most efficient area of care, rather than texting.”
If patients do need an additional visit with the physician,...
Today's Sponsors
Today's Sponsor