Physicians Practice August 23, 2024
Providing patients a positive experience, especially toward the end of the doctor-patient encounter, can pay dividends.
Since the pandemic began in March 2020, global health, finances, and even happiness have hurt healthcare. Humans are hard-wired toward negativity and noticing the negative experience before observing the positive is common. While we are good at identifying problems and placing blame on someone or something else, chronic negativity among healthcare workers can lead to a trickle-down impact on our patients. I often hear colleagues complain about decreasing reimbursements, rising overhead costs, the requirement to spend more time entering data than interacting with patients, and the incursion of time-wasting actions such as prior authorization that don’t seem to impact patient care but increase the...
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