Becker's Healthcare September 27, 2024
Among major payers, customers are most satisfied with the telehealth offerings from Humana and Florida Blue, according to the “J.D. Power 2024 U.S. Telehealth Satisfaction Study.”
The study was released Sept. 26 and measures customer satisfaction with telehealth service experience based on level of trust; the visit meeting needs; people; digital channels; ease of receiving care; scheduling of appointment; and helping to save time or money. The study collected responses from September 2023 through...
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Topics: Digital Health, Insurance, Patient / Consumer, Payer, Provider, Survey / Study, Technology, Telehealth, Trends