Becker's Healthcare September 29, 2022
Among the major payers, customers are most satisfied with the telehealth offerings from Humana and Aetna, according to the “J.D. Power 2022 U.S. Telehealth Satisfaction Study.”
The study was released Sept. 29 and measures customer satisfaction with telehealth service experience based on customer service, consultation, enrollment, and billing and payment....
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Topics: Digital Health, Health IT, Insurance, Patient / Consumer, Payer, Provider, Survey / Study, Technology, Telehealth, Trends