Becker's Healthcare September 10, 2024
UnitedHealthcare offers the best desktop digital experience among major insurers, and Anthem BCBS plans offer the best mobile app experience, according to new research from Corporate Insight shared with Becker’s.
Corporate Insight’s “2024 Health Plan Experience Benchmarks,” published Sept. 10, evaluated 23 payers across 240 desktop and mobile functions. The reports identify overall health plan leaders on each platform, as well as top experiences across eight key categories: claims, coverage & health information,...
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