Oliver Wyman October 1, 2025
Initial benefits of automating revenue cycle management have been substantial, but now payers and providers need to find ways to collaborate.
Payers and providers have spent years investing in technology and staff to boost their side of the revenue cycle equation. While the initial benefits of these outlays have been substantial, tactics to gain maximum value have increased tension and often resulted in abrasive experiences for providers and patients, threatening to add excess dysfunction to the system overall. Instead of continuing this arms race, the industry should work collaboratively to find an offramp and steer towards a reimbursement environment that benefits everyone, including patients.
The emergence of generative artificial intelligence (AI) has accelerated the ability for providers to improve their...
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