Payers are following the health data, but their enrollees aren’t

Becker's Healthcare July 6, 2022
Naomi Diaz

Cigna and UnitedHealthcare are using AI and data analytics to identify people with chronic conditions and encourage them to access support, but patients aren’t responding to the targeted medical advice, The Wall Street Journal reported July 5.

The health insurers are using data analytics and AI algorithms to data from claims documents, EMRs and other sources of information, to determine when an individual may be at risk for a particular condition or further complications from an existing condition.

Once a condition is detected, the insurers then alert the individual via phone, email or text and offer a program, designed by the company,...

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