Modern Healthcare October 4, 2017
Spurred on by the shift to value-based care, payers and providers are investing in technologies to drive consumer engagement, but consumers aren’t yet seeing the payoff, according to a new survey.
The survey, produced by ORC International and commissioned by Change Healthcare, shows that payers and providers are dedicating between a quarter and a third of their investments to consumer engagement. But nearly three-quarters of consumers surveyed said they have had experiences that are worse or no better with providers and health plans over the past two years.
“We’re at the early stages of the overall shift toward consumerism in the healthcare industry across providers and plans,” said Brian Kalis managing director of digital health for consulting firm Accenture. “Although...
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