Advisory Board October 21, 2024

More patients are now turning to Uber or Lyft to drive them to their medical appointments, with some traveling significant distances. However, the services are not always available in rural areas where they’re most needed, and not all drivers are prepared to handle medical passengers.

4 ways hospitals can provide transportation assistance to drive access improvements

Patients turn to Uber, Lyft for medical transportation

Although some transportation companies are dedicated to medical rides, many patients are turning to ride-hailing services like Uber and Lyft to take them to EDs, kidney dialysis, cancer care, physical therapy, and other types of medical visits.

Some of these rides are also over long distances, especially as more rural hospitals close and patients must commute...

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