Patients today expect digital health services as standard: we must provide them safely

Digital transformation (DT), put simply, is the step change improvement of operations and services through the use of digital technology. But thinking of it as merely going paperless or inputting information into a computer is to grossly underestimate its potential.

People now do their banking and food shopping online. They pay for goods and services digitally, with contactless or through their mobile phone. And they expect their health services to work in a similar way. In fact,...