Medical Economics April 2, 2025
Key Takeaways
- Patients prefer AI-generated messages but report higher satisfaction when attributed to clinicians, highlighting the importance of perceived human involvement.
- Explicit disclosure of AI authorship slightly decreases patient satisfaction, suggesting a need for careful communication strategies.
- Over 75% of respondents were satisfied with responses, regardless of authorship or disclosure, indicating general acceptance of AI in healthcare communication.
- Ethical considerations and transparency in AI use are crucial, with brief disclosure statements recommended to maintain trust and patient autonomy.
- Further research is needed to understand evolving patient preferences and the impact of clinical scenarios on AI-driven communication acceptance.
A new study explores patient satisfaction with AI-generated responses, prompting ethical debate over disclosure in health care communications.
Patients generally prefer...
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