Patients Frustrated with Process to Address Billing Errors

KEY TAKEAWAYS

Zelis and Hanover Research conducted a survey to better understand the patient financial experience when it comes to billing errors.

Half of the respondents reported incorrect charges of at least $200 and a quarter saw a difference of more than $500 on their bills in the past five years.

Forty one percent of those surveyed said they are significantly frustrated trying to address billing errors, with knowing who to contact and how to find the right contact information being the two biggest challenges in the process.