Medical Economics February 28, 2023
Investing in customer experience strategies can improve customer satisfaction, raise employee retention and save companies money in the long term. Private practices that do not maintain digital prowess will have unhappy patients and unhappy employees.
Digital innovations such as the Internet of Medical Things and artificial intelligence (AI) have given the health care industry a new set of value tools to attract and retain customers. Although information on these technologies is readily available, only 44% of businesses plan to implement customer experience strategies in 2023, according to a SuperOffice survey. The other half of companies are missing out on an opportunity to grow.
Businesses that prioritize customer experience can boost revenue. Investing in customer experience (CX) strategies can...
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