Patient Engagement May, 2017
As the healthcare industry shifts toward patient-centered models, providers will need to fully understand patient satisfaction measures and how they affect their practices.
What is patient satisfaction?
Patient satisfaction is the extent to which patients are happy with their healthcare, both inside and outside of the doctor’s office. A measure of care quality, patient satisfaction gives providers insights into various aspects of medicine, including the effectiveness of their care and their level of empathy.
Satisfaction, while always an important factor when delivering any kind of a service, has recently gained notoriety in the healthcare space. In the wake of patient-centered healthcare reform, patients are demanding a bigger claim in their healthcare, and expect a certain level of service from...
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