ICD10monitor August 28, 2024
Many of you have heard me criticize our dependence on patient satisfaction scores as a quality measure.
Back in 2012, researchers at the University of California-Davis published a study demonstrating that higher patient satisfaction was associated with less emergency department use, but with greater inpatient use, higher overall health care and prescription drug expenditures, and increased mortality.
And now there is new research to support this contention. A new study was recently released that once again supports my viewpoint. A group of orthopedic surgeons at Stanford Medicine randomized almost 1,500 patients who were having elective hip or knee replacement.
After they went home, half of the patients received a personal thank-you card from the surgeon along with a bouquet of...
Today's Sponsors
Today's Sponsor