Patient Ratings of Veterans Affairs and Affiliated Hospitals

AJMC June 28, 2017
Paul A. Heidenreich, MD, MS; Aimee Zapata, MS; Lisa Shieh, MD, PhD; Nancy Oliva, PhD, RN; and Anju Sahay, PhD

ABSTRACT

Objectives: Hospital Compare, a website maintained by CMS, allows comparisons of outcomes and processes of care but not of patient satisfaction for hospitals within the Veteran Affairs (VA) Healthcare System. Therefore, we sought to compare online hospital ratings between VA hospitals and their local affiliated hospitals.

Study Design: Observational analysis.

Methods: We identified 39 VA hospitals and a non-VA affiliated hospital with at least 2 online Yelp ratings. We determined the difference in the mean rating (VA-affiliate rating) with weighting by the number of ratings for each hospital. We used multivariate regression to compare mean Yelp ratings between VA and...

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