Patient Engagement December 19, 2023
Doctors are good at answering patient questions, but the limited amount of in-person time with doctors mars the patient experience.
Patient-provider communication is proving highly effective and beneficial to the patient experience during hospital stays—but that’s only if a patient can actually see a doctor, according to the J.D. Power 2023 US Hospital Patient Satisfaction Study.
Overall, 90 percent of nearly 3,000 patients describing their most recent overnight hospital stay say their doctors answered all of their questions, albeit some answers left patients confused. This indicates that patient-provider communication is generally a source of patient satisfaction during a hospital stay.
But the survey, which was conducted for the first time since 2011 and after undergoing some updates, showed that doctor-patient...
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