Patient Portal Perceptions in an Urban Community Health Center Setting: Insights for Telehealth

Telehealth and Medicine Today November 23, 2022
Matthew Sakumoto, Jiancheng Ye, Richard Kalu, Kathryn L Jackson, Sarah Rittner, Timothy Long, Mita Sanghavi Goel, Theresa L Walunas

Introduction

Patient portals are the “front door” to telehealth – online scheduling, video visit links, and digital after visit summaries are often conveyed via the patient portal. Patient portal tools often require similar patient skills and attitudes as telehealth adoption. Analyzing patients’ perceptions and beliefs around this digital patient engagement tool may lead to insights regarding telehealth, particularly in historically underrepresented patient populations.

Methods

Participants from a Federally Qualified Health Center (FQHC) in Chicago, IL were surveyed on general technology use, healthcare-specific technology use, and barriers and facilitators to patient portal use.

Results

The 149 respondents (81% response rate) represented a unique population base with 96% African American, 74% with educational attainment of some college or less, and 48% with...

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