Patient Engagement March 19, 2024
Data shows that for Asian, Hispanic, and Black patients, the odds of getting a patient portal message response from a physician are lower.
The doctor is in? For Black patients sending patient portal messages, that might not be true, according to a new study in JAMA Network Open.
The analysis of nearly 58,000 patient portal messages sent by patients at Boston Medical Center showed that although Black and other ethnic minority patients were just as likely to receive a patient portal message response, they were less likely to get one from an attending physician.
This trend could help perpetuate racial health disparities, the researchers reported.
Patient portal messaging became significantly more common during the COVID-19 pandemic. For one thing, the...
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