Becker's Healthcare January 6, 2025
A Rochester, Minn.-based Mayo Clinic study found that charging for patient messages can reduce physician load without impacting patient volume.
E-visit bill was implemented at the system on Aug. 18, 2023. The study, published Dec. 31, 2025, in Annals of Internal Medicine, compared the volume of patient-initiated medical advice message threads pre- and postimplementation and the perceptions of providers answering messages. Here are four findings:
1. Six...
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