Digital Health July 29, 2024
Jordan Sollof

  • HSSIB investigation found that GP online consultation tools had contributed to patient safety incidents
  • It also found evidence that incidents of patient harm had been underreported
  • Recommendation for NHSE to evaluate the patient safety risks associated with GP tech

Patient safety incidents relating to the use of online consultation tools by GPs have been underreported, according to an investigation from the Health Services Safety Investigations Body (HSSIB).

HSSIB launched an investigation in June 2023, exploring whether online consultation tools have contributed to risks to patient safety.

The findings are included in the report ‘Digital tools for online consultation in general practice’, published on 25 July 2024.

Researchers carried out focus groups with 35 patients, representing 16 general practices...

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Topics: Healthcare System, Patient / Consumer, Physician, Primary care, Provider, Safety, Survey / Study, Trends
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